FAQ Help Center

Zunairr Fragrance – Frequently Asked Questions (FAQs)

Zunairr Fragrance is renowned for creating premium-quality perfumes and fragrances. With over 20 years of expertise in the fragrance industry, we offer a wide range of unique, long-lasting scents that reflect elegance and sophistication.

We specialize in a diverse selection of fragrances, including:

Classic Favorites: Customized scents inspired by traditional and contemporary notes.

Oriental Scents: Kashmiri Oud, White Oudh,black Ouhd , Ameerl ul oud

Modern Blends: Blushy, Fandi

Yes, our fragrances are crafted with high-quality ingredients to ensure they are long-lasting and leave a lasting impression throughout the day.

We accept returns or exchanges for unopened and unused products within a specified time frame. Please refer to our return policy page for more details.

No, free shipping typically does not include returns. At Zunairr Fragrance, free shipping applies to the delivery of your original purchase. If you need to return or exchange an item, the cost of return shipping is usually the customer’s responsibility unless stated otherwise in our return policy.

Buying a gift card from Zunairr Fragrance is simple and convenient. Follow these steps:

Receive Confirmation
Once purchased, the gift card will be emailed directly to the recipient or to you (depending on your choice).

Visit Our Website
Navigate to the Gift Cards section on our official website.

Choose the Gift Card Amount
Select from the available denominations or enter a custom amount (if applicable).

Add to Cart
Click “Add to Cart” and proceed to checkout.

Provide Recipient Details
Enter the recipient’s name, email address, and a personalized message (optional).

Complete Payment
Finalize your purchase by selecting a payment method and completing the transaction.

At Zunairr Fragrance, we strive to make your shopping experience rewarding. Here’s everything you need to know about our coupon codes:

1. How to Use a Coupon Code

  • Enter the coupon code at checkout in the designated field.
  • Ensure the code is applied before completing your purchase to receive the discount.
  • Only one coupon code can be used per order, unless stated otherwise.

2. Coupon Code Eligibility

  • Coupon codes are valid only on eligible products or collections as specified in the promotion.
  • Some codes may have a minimum purchase requirement.
  • Codes cannot be applied to items already on sale or discounted, unless specifically mentioned.

3. Expiration Dates

  • Each coupon code has an expiration date. Make sure to use it within the promotional period.
  • Expired codes will not be accepted.

4. Non-Transferable

  • Coupon codes are non-transferable and can only be used by the intended recipient.

5. Returns and Exchanges

  • If you return an item purchased with a coupon code, the refunded amount will reflect the discounted price, not the original price.
  • Coupon codes will not be reissued for returned items.

6. Combining Discounts

  • Coupon codes cannot typically be combined with other promotions, offers, or gift cards unless specified.

💡 Pro Tip: Subscribe to our newsletter to receive exclusive coupon codes, offers, and updates on upcoming sales!

For additional questions about coupon codes or troubleshooting, please contact our support team.

Can’t find an answer?

For more details, please review our Return Policy or contact our support team for assistance.

Zunairr Fragrance Returns & Exchanges Policy

Products must be unused, unopened, and in their original packaging.Returns must be initiated within 7 days of receiving the product.Proof of purchase (receipt or order confirmation) is required.

Opened or used products.
Gift cards and promotional items.
Custom or personalized fragrances.

Contact our customer service team with your order details.Once approved, you will receive instructions on how to return the product.Customers are responsible for return shipping costs unless the item is defective or an error was made by Zunairr Fragrance.

Exchanges are allowed for the same product or another item of equal value (subject to availability).If exchanging for a higher-value item, the price difference must be paid.

Refunds are issued to the original payment method once the returned product has been inspected.Processing times may vary but typically take 5–7 business days.

If you receive a damaged or defective product, contact us within 48 hours of delivery.We will replace the item or issue a full refund at no extra cost to you.

Shipping & Recent Orders

At Zunairr Fragrance, we use reliable and trusted shipping services to ensure your order arrives safely and on time.

Shipping Carrier:

  • Your package will be shipped via our partnered carriers such as Baarkrftar, or local postal services, depending on your location and shipping method selected at checkout.

Tracking Your Shipment:

  • Once your order is shipped, you’ll receive a confirmation email with a tracking number.
  • Use this tracking number on the carrier’s website to monitor the status of your delivery.

Shipping Method:

  • Standard Shipping: Affordable with average delivery times.
  • Express Shipping: Faster delivery for urgent orders (available at an additional cost).

Packaging Details:

Eco-friendly and secure packaging materials are used to minimize environmental impact.

All packages are carefully packed to protect your products during transit.

The delivery time for your Zunairr Fragrance package depends on your location and the shipping method selected. Below is an estimate for our standard shipping options:

1. Estimated Delivery Times

  • Domestic Orders:
    • Standard Shipping: 3–7 business days
    • Express Shipping: 1–3 business days

2. Processing Time

  • Orders are typically processed within 1–2 business days before being shipped.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Factors Affecting Delivery Times

  • Destination country or region.
  • Customs clearance for international orders.
  • Weather conditions or carrier delays.

4. Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number. Use this to monitor your shipment’s progress and estimated delivery date.

Business days refer to the standard working days in a week, excluding weekends and public holidays. They are typically used to calculate processing times, shipping schedules, or service availability.

At Zunairr Fragrance, Business Days Are:

Exclusions: Saturdays, Sundays, and recognized public or company holidays.

Monday to Friday: 9:00 AM to 5:00 PM (local time).

Once your package has shipped, Zunairr Fragrance will notify you with all the details. Here’s what to expect:

1. Shipping Confirmation Email

  • You’ll receive a confirmation email when your package is dispatched.
  • This email will include:
    • Your order number.
    • Shipping carrier details.
    • Tracking number or link to track your package.

2. Tracking Information

  • Use the tracking number provided to monitor your shipment’s progress on the carrier’s website.
  • You’ll be able to see when your package is in transit, out for delivery, or delivered.

3. Updates in Your Account (If Applicable)

If you created an account during checkout, you can log in to view your order’s shipping status under the Order History section.

It’s common for tracking numbers to experience delays in updates. Here are some reasons why your tracking information might not be showing recent activity:

1. Package Is Still in Processing

  • After your order ships, it can take 24–48 hours for the shipping carrier to scan and update tracking details in their system.

2. Carrier Delays

  • During peak seasons, holidays, or adverse weather, carriers may experience delays in updating their systems.

3. International Shipments

  • For international orders, tracking updates may be slower as the package moves through customs or between carriers.

4. Technical Glitches

  • Occasionally, the carrier’s tracking system might experience temporary technical issues, causing delays in updates.

What You Can Do

Contact Us: If the tracking hasn’t updated in over 3 days, contact Zunairr Fragrance customer support with your order number, and we’ll investigate on your behalf.

Wait a Few Hours: Check again after some time; updates are often delayed but will reflect soon.

Check the Carrier’s Website: Ensure you’re using the correct tracking number and visiting the carrier’s official website.

Contact the Carrier: Reach out to the shipping carrier directly for more details about your package.